Advanced Tech Enterprises, Inc. offers several options for on-going maintenance and repair. All offer the added security of knowing that, should a crisis arise, you and your company will be at the top of our list of priorities, with guaranteed response times of four hours for critical, system-related needs and eight hours for peripherals and non-critical issues (Monday through Friday, 8:00 am to 5:00 pm, except holidays). These options also offer the convenience of more stable and consistent technology costs.
Labor contracts are based on a set number of pre-paid hours, which cover both phone and on-site support. These come with the added advantage of having no service call fees for on-site repairs and maintenance.
Hardware contracts cover repairs and maintenance on specified equipment.
Software contracts can be purchased to maintain and fix software that ATE has developed for your company.
Please contact us to discuss your specific environment. We will work with you to develop a contract solution that meets both your budgetary and operational needs.